Open -  The ticket has been submitted, but has not been seen.

Pending - The ticket has been viewed and is being worked on.

Resolved -  The ticket issue has been solved. At this point if there are still any issues with the ticket, reply to the email and it will re-open the ticket and set it to Open status.  The ticket will stay in resolved status for 7 days, before automatically going to closed status. 

Closed -   The ticket has been fully resolved, nothing further can be done with the ticket. If there is still an issue with the closed ticket a new one must be created. 

Waiting on Customer -  A response has been made on the ticket  and waiting on the customer (ticket creator) to reply.

Waiting on Third Party -  Waiting on the response of another individual(s) to resolve the ticket.