Open -  The ticket has been submitted, but has not been seen.


Pending - The ticket has been viewed and is being worked on.


Resolved -  The ticket issue has been solved. At this point if there are still any issues with the ticket, reply to the email and it will re-open the ticket and set it to Open status.  The ticket will stay in resolved status for 7 days, before automatically going to closed status. 


Closed -   The ticket has been fully resolved, nothing further can be done with the ticket. If there is still an issue with the closed ticket a new one must be created. 


Waiting on Customer -  A response has been made on the ticket  and waiting on the customer (ticket creator) to reply.


Waiting on Third Party -  Waiting on the response of another individual(s) to resolve the ticket.